Shipping & Handling
Seasons Need SHIPPING INFORMATION
Seasons Need shopping is quick and inexpensive with a firm goal of customer satisfaction.
We are more than honored when you choose us to be your choice of products. Here at Seasons Need, we will provide satisfaction with our system and products.
We will acknowledge your request upon shopping, confirming your order, and delivery. We operate in a safe environment where health protocols are visible to accommodate customers and staff.
However, some communities may have health protocols, and we might experience shipping delays.
What time should I expect the delivery?
We are more than excited for you to receive your order from us. However, the delivery time varies.
If the product you purchased is already made and on hand, expect the delivery within three to five days. However, we will try to minimize the time of delivery.
Some places take longer delivery times than usual because of the recent health crisis, but we will update you frequently until your product has been delivered safely and sound.
How Do We Ship Products?
Most of our products are shipped via premium couriers like FedEx and USPS. When you order one of our extensive products, your order may require delivery to your home.
When ordering one of these vast items, specify your address because most streets and places don’t have roads big enough for a truck. In most cases like this, we will have to arrange another courier for you.
Remote Delivery Addresses Within Range
Certain remote places within our range of delivery may require further charges. Don’t hesitate to get in touch with us if your address might require additional charges upon shipping.
Free Return Shipping
In such rare cases, you may not like our products, which is acceptable. We always want to deliver the most excellent satisfaction to our customers. Contact our customer service if there is anything we can do to make you happy.
Original shipping charges will not be refunded,
Requested returns within 30 days after delivery will be refunded.
The products you wish to return must be in good condition. Make sure they have tags, receipts, and confirmation.
When returning items with multiple boxes, please put them in separate packages for separate returns.
Refunds take about 7-14 days to be processed.
What Should I Do If I Want To Return A Product?
If you are unsatisfied with our product and want to issue a return, don’t hesitate to get in touch with our customer service to provide you instructions required when giving a return.
A customer service staff will ask for the order number and product images to ensure its condition. The product must be placed back into its box with styrofoam as support. Make sure it is sealed.
Furthermore, we may not issue refunds for particular reasons.
Shipping
Once a request has been issued, we will provide a return label for you to use upon further instructions.
We expect you to use the label to ensure your refund or exchange is processed. If the product is shipped with a different courier, there is a significant risk of not receiving the new product.
Return shipping charges sustained outside the return label are not refundable. Order shipping charges are also not refundable. However, your refund payment will be processed once the product is with FedEx. Please expect the statement within five business days.
The courier is responsible for the product once it is shipped. You must contact us if you live in a place where thieves will likely steal your package. If not, the deliverer may not know what your request is upon delivery. Once the order has been secured, we are not reliable for delivery. However, we will confirm along with proof that the package you ordered was delivered safely.
The customer must pack and drop the product at FedEx because they cannot pick up a customer’s returns; the customer must have to drop the package off at a FedEx location.
The product the customer wishes to return must be unused. Any further usage of it will be invalid for a return.
We expect the customer to keep the original packaging in case you need to return your product. We are not able to provide you with separate boxes for returns.
If you suddenly don’t want your product before it arrives, please accept the delivery because you risk not receiving a refund. Customers must submit all return requests in our customer service section.
No Printer Option
Some customers do not have printers, and because of this, we can provide you with a QR code that will allow you to return your product to any eligible FedEx Office. Once you receive the QR code, you will also find suitable locations and instructions on proceeding with the return.
Parcel Damage
When a product arrives with significant damage, and you cannot ship it back, please request a refund or an exchange customer service, and provide images of the damaged product.
Upon receiving the product, the customer shall inspect the product immediately and look for damages or flaws. If the customer believes the product might have been damaged before or during the delivery, they can contact customer service within three business days for inquiries and requests.
International Shipping of Glass Items/Breakage
Some products are made of glass. Damage cannot be avoided, especially to these kinds of items. International shipping is so expensive, and because of it, we cannot provide returns of broken glass products.
If broken glass products arrive at your home, we will require the customer for images of the product to the customer service.
Canceling or Changing Orders
Once a customer has placed their order, it cannot be canceled or changed. This is because we cannot find the product in the awaiting departure, and we cannot mess up the delivery flow.
Lost/Missing Packages
If a customer’s product has been lost or misplaced by the courier, it will take three to five business days for investigation. Please leave your contact info before securing your order in case it gets lost.
